Customizable Training Materials


Adult Learning: Mental Skills

Knowledge In the knowledge stage of cognitive domain, the focus is on memory. For students to be successful, they should be able to recall what they have been taught. Knowledge must be mastered before they can move on to comprehension. Specific behavior, actions, and examples that accompany the knowledge stage that demonstrate mastery. Behavior The behavior of the knowledge stageRead More …


Critical Thinking

    Logical Thinking Logical thinking is a process which involves steps. In general logical thinking involves checking the components of the argument and making connections between them, which is what we call reasoning. The four major steps of logical thinking are 1) asking the right questions, 2) organising data, 3) evaluating the information, and 4) drawing conclusions.  In ourRead More …


Team Building Through Chemistry

Understanding Teams Before you can focus on chemistry, you must understand teams. Start at the beginning by defining what teams are and how people feel about being on them. Additionally, you need to be aware of how teams can be effective and what causes them to fall apart. Knowing the pros and cons of teams will help you avoid pitfallsRead More …


Business Acumen

Seeing the Big Picture   Business acumen requires an understanding of finance, strategy, and decision making. Most managers and employees, however, are responsible for specific areas and they have little understanding of the impact their decisions have on other areas. When too much focus is placed on one aspect of the business, it is difficult to make decisions for theRead More …


Customer Support

What Is Customer Service? Customer service is a general field that involves assisting customers in a range of issues, such as purchasing, troubleshooting, installation and even disposal of products or services.  Customer service is designed to focus on the customer and how they can benefit from your product or service, so it’s important to do your part in the delivery.Read More …


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Professional training materials are the cornerstone of all business training and development activities. These classroom-ready workshop materials will save trainers hundreds of hours of preparation, and ensure a polished impression for new and seasoned trainers alike.